Return & Refund Policy

Prochesta sells digital subscriptions to study materials, practice exams and the AI assistant. Because these are digital services, there is no physical product to return. A "return" means cancelling your subscription and requesting a refund as described below.

• You can request a full refund within 7 days of your purchase if you are not satisfied with the service.
• If you were charged twice, or charged for a plan you did not receive, you are entitled to a full refund of the incorrect charge.
• Requests made after 7 days from purchase are not eligible for a refund, but you can still cancel to stop future renewals.

Email us at support@prochesta.com or call +880 1783 226830 with:

• The email address or phone number of your account
• The transaction ID or payment date
• The reason for the refund request

Once your refund claim is approved, the refund is completed within 7-10 working days. The money is returned to the same payment method you used (card, mobile banking or internet banking).

Depending on your bank or mobile financial service provider, it may take a little longer for the amount to appear in your account after we have processed it.

You can cancel your subscription at any time from your account. After cancelling, you keep access to all paid features until the end of the current billing period, after which your account moves to the Free plan. Cancelling does not by itself trigger a refund; to get your money back, submit a refund request within the eligibility period above.

Prochesta
Trade License No: 1084
Shaheed Smriti Hall, KUET, Khulna, Bangladesh
support@prochesta.com · +880 1783 226830