Privacy Policy

Welcome to Prochesta (the "Platform"). We are committed to protecting your privacy and ensuring a positive experience on our website and mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile app, or access any related services (collectively, the "Services").

By accessing or using our Services, you agree to the terms described in this Privacy Policy. If you do not agree, please discontinue use of our Services immediately. This policy applies to all users regardless of how you access the platform — mobile device, web browser, or any third-party integration.

We collect information in three ways:

We use the collected information to:

• Provide, maintain, and improve our services
• Authenticate users and manage accounts
• Process payments and transactions
• Personalize educational content and study recommendations
• Send educational updates, notifications, and service communications
• Respond to inquiries and provide customer support
• Analyze usage patterns and improve the user experience
• Prevent fraud, abuse, and ensure platform security
• Comply with legal and regulatory requirements
• Administer promotions, contests, or competitions
• Deliver targeted advertisements (with your consent)

We do not sell, trade, or rent your personal information to third parties for their promotional purposes. We may share your information only in the following limited circumstances:

• Service providers who assist in operating our Platform (hosting, analytics, payment processing)
• Payment processors for secure transaction handling
• Legal authorities when required by applicable law, court order, or regulatory obligation
• Business partners with your explicit consent
• Successor entities in the event of a merger, acquisition, or sale of company assets

Our Platform uses the following third-party services which may independently collect data according to their own privacy policies:

• Google Firebase — authentication, database, crash analytics
• Google Analytics — usage and behavior tracking
• Facebook SDK — social login and analytics
• Apple Sign-In — social authentication (iOS)
• Payment gateways — bKash, Nagad, SSL Commerz, or card processors
• Cloud hosting providers — for data storage and delivery

We use cookies and similar tracking technologies (such as web beacons and local storage) to enhance your experience, remember your preferences, and understand how users interact with our Platform. You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our Services.

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Data encryption in transit (HTTPS/TLS) and at rest
• Secure servers with restricted employee access
• Regular security audits and vulnerability assessments
• Two-factor authentication options for accounts
• Automatic session expiration and secure token management

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law (such as tax, accounting, or legal requirements). We will retain your data for no longer than 3 months after account termination, after which it will be securely deleted or anonymized. Backup data may be retained for a limited additional period before permanent deletion.

You have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal data (see below)
• Opt-out — unsubscribe from marketing communications at any time
• Data portability — receive your data in a portable format
• Objection — object to certain types of data processing
• Restriction — request restriction of processing your data
• Withdraw consent — revoke consent previously given

We respect your right to control your personal information. You can request deletion of your data at any time through the following methods:

• In-app: Go to Settings → Account → Delete Account
• Email: Send a request to privacy@prochesta.com
• Phone: Contact our support team at +880 1XXX-XXXXXX

Our Platform offers the ability to register and log in using third-party social media accounts (Google, Facebook, or Apple). When you choose this option, we receive certain profile information from your social media provider, including your name, email address, and profile picture. We use this information only for the purposes described in this Privacy Policy. We are not responsible for the privacy practices of your social media provider and encourage you to review their privacy policies.

Our Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information immediately. If you believe a child under 13 may have provided us personal information, please contact us at privacy@prochesta.com.

We are based in Bangladesh and our primary servers are located in Bangladesh. We may also utilize cloud infrastructure in other regions. When your data is transferred internationally, we ensure appropriate safeguards are in place — including data processing agreements with our service providers — to maintain the security and privacy of your information in accordance with applicable laws.

We reserve the right to modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. For material changes, we will notify you via email or a prominent in-app notification. Your continued use of the Platform after changes are posted signifies your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please reach out to us: